Account verification at Betmica Casino is a mandatory step before we process your first withdrawal. We require a standard set of KYC documents to confirm your identity, your residential address, and ownership of the payment methods used on your account. This process protects both the player and our platform against fraud, while ensuring payouts go to the correct person. Players must be 18 or older to register and wager, and confirming your age is a core part of this identity check. Holding up this verification is the single biggest cause of slow payouts across our cashier, so we recommend clearing it immediately after opening your account.
The Identity Check Process
The first component of your Betmica verification is proving your identity and age. We require a clear, high-resolution photograph of a valid, government-issued identity document. You can use a passport, a full driving licence, or a national identity card. The document must be in date, and the photograph must show all four corners of the document clearly. We do not accept expired documents, temporary replacements, photocopies, or digital transit passes.
When capturing the image, ensure there is no flash glare obscuring your name, date of birth, document number, or expiry date. Our support team reviews these details directly against the information you provided during registration. If the details do not match exactly, the check will fail and you will be asked to re-submit. For driving licences and identity cards, we require images of both the front and the back. Passports only require the main photo page, provided the machine-readable zone at the bottom is fully visible and unobscured.
Submitting these documents early prevents delays later. We hold an Anjouan Gaming Board licence, and operating under these regulations means we cannot bypass the identity check for any player under any circumstances. If you are experiencing difficulties uploading the file, check the format and size; standard JPG and PNG files work best on our system, and the file size should remain under the limit stated in the cashier.
Providing Proof of Address
Alongside your identity document, we need to verify your current residential address. This requires a recent official document showing your full name, your address, and an issue date. Acceptable documents include a utility bill for gas, water, or electricity, a broadband internet bill, or a bank statement. The document must be dated within the last three months.
We reject mobile phone bills, medical bills, and delivery invoices as proof of address. We also reject screenshots of online banking apps unless they are downloaded directly from the bank as a formal PDF statement. If you receive your utility bills electronically, download the original PDF from your provider and upload that file. If you receive physical paper statements, photograph the entire page flat on a well-lit surface, ensuring the company logo, your details, and the date are all visible.
The address on this document must be the exact address registered on your Betmica account. Moving house requires you to update your profile and submit a new proof of address before requesting further withdrawals. If your current living situation means you do not receive utility bills in your own name, a recent bank statement or a letter from a central government tax department is the accepted alternative.
Payment Method Verification
The final standard step in our KYC process confirms that the funds deposited into your account came from a source you legally control. We strictly refuse third-party payments; the name on your deposit method must match the name on your casino account perfectly. The verification evidence required depends entirely on how you fund your play from our available payment methods.
If you deposit using a Visa or Mastercard debit card, we require photographs of the physical card. You must cover the middle eight digits of the long card number and the three-digit CVV code on the back for your own security. We only need to see the first six and last four digits, your name, and the expiry date. Ensure the card is signed before taking the picture.
For players using e-wallets like Skrill, Neteller, or MiFinity, we need a screenshot from within the wallet interface. This screenshot must display your registered name, the account email address or ID, and the URL of the site if taken on a desktop browser. Apple Pay, Google Pay, and Revolut transactions have their own specific requirements, which often involve showing the transaction history or the linked virtual card details within the respective app. We also support cryptocurrency deposits in Bitcoin, Ethereum, and Tether; verifying these involves proving ownership of the originating crypto wallet through a screenshot of the transaction hash and wallet profile. We do not publish exact clearing times for document review, but across the European market, e-wallet and card verifications commonly clear within 24 hours of a correct submission.
Document Requirements and Common Hold-Ups
Most delays in the Betmica verification process stem from incorrectly formatted or incomplete documents. Our review process relies on clear, unedited files. Applying filters, cropping the image, saving the file in an unsupported format, or converting a word document into a PDF will result in an automatic rejection by our team. You must upload the raw photograph or the original downloaded PDF direct from the issuer.
| Document Type | Accepted Formats | Common Rejection Reasons |
|---|---|---|
| Identity Document | Passport, Driving Licence, National ID | Expired document, edges cropped out, flash glare covering data |
| Proof of Address | Utility Bill, Bank Statement (under 3 months old) | Mobile phone bill submitted, older than 3 months, folded paper |
| Debit Card | Physical card photo (front and back) | Middle digits visible, CVV exposed, card unsigned on the back |
| E-Wallet | Screenshot of account profile | Name not visible, URL missing, cropped image |
| Bank Transfer | PDF Bank Statement | Screenshot of banking app, name differs from casino account |
Reviewing the table above helps you prepare the exact files we need the first time around. If a document is rejected, we will notify you by email specifying the exact reason. You then need to supply a fresh image addressing the issue. Remember that our support team handles the initial document review, but complex cases may require additional checks by a human agent. Holding up this stage is the single biggest cause of delayed payouts, so providing exact, high-quality images is in your own interest. For those focused on responsible gambling, knowing your account is fully verified allows you to manage your play and limits efficiently. Anyone struggling with their gambling habits can access support through BeGambleAware.org or by calling GamCare on 0808 8020 133.
